Effective Date: 30/12/2024
Last Updated: 30/12/2024
This Cancellation & Refunds Policy outlines the terms and conditions
under which customers may cancel their services and request refunds from Cupisweb
("we," "us," "our"). By using our services, you
agree to this policy.
1. Service Cancellation
a. Requesting a Cancellation
- Customers
may cancel their services at any time through their account portal or by
contacting our support team.
- A
cancellation request must specify the service(s) to be canceled and the
effective cancellation date.
b. Immediate vs. End-of-Term Cancellation
- Immediate Cancellation:
The service will be terminated upon receiving the request.
- End-of-Term Cancellation:
The service will continue until the end of the billing cycle.
2. Refund Eligibility
Refunds are issued based on the type of service and the timeframe of the
cancellation request:
a. Hosting Services
- 30-Day Money-Back Guarantee:
Shared hosting plans are eligible for a full refund if canceled within 30
days of purchase.
- After 30 Days: No refunds
will be issued for cancellations beyond the initial 30-day period.
b. Non-Refundable Services
The following services are non-refundable:
- Domain
name registrations, renewals, and transfers.
- SSL
certificates.
- Setup fees
for dedicated servers or custom configurations.
- Any
third-party services or software licenses.
c. Upgrades and Add-Ons
- Fees for
service upgrades or add-ons are non-refundable.
3. Refund Process
a. Submission of Refund Requests
- Refund
requests must be submitted via our support team or account portal.
- The
request should include the service details and a valid reason for the
refund.
b. Processing Time
- Refunds
are processed within 7-14 business days from the date of approval.
- Refunds
are issued to the original payment method.
4. Conditions for Refunds
Refunds will not be issued under the following circumstances:
- Violation
of our Acceptable Use Policy or Terms of Service.
- Use of the
service for illegal or abusive activities, such as spamming or phishing.
- Termination
due to non-payment or chargebacks.
5. Early Termination by Cupisweb
If we terminate a service due to violations of our policies, no refunds will
be issued.
6. Changes to this Policy
We reserve the right to modify this Cancellation & Refunds Policy at any
time. Changes will be effective immediately upon posting on our website.
Continued use of our services constitutes acceptance of the revised terms.
7. Contact Information
For questions or concerns regarding cancellations or refunds, please contact
us at:
Email: info@cupisweb.com
